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From the manufacturer
Your Hitch Was Made Right Here
You’ve got a lot riding on your hitch and the only thing keeping your truck and your trailer connected are those relatively small pieces of engineered steel. That’s why we treat the manufacture of your trailer hitch with the respect it deserves. For one, we insist on American-made steel, like the sheet steel we buy from U.S. Steel out of Gary, Indiana or the round bar that becomes the gooseneck ball made at a mill in Norfolk, Nebraska. Where the strength and flexibility of the steel can mean life or death, we trust the U.S. steel mills with their finely controlled processes and specifications we can trust. A hitch is only as good as the welds holding it together. We insist on making those welds under our roof.
Know Before Towing
We have rated your Tow & Stow hitch to tow 10,000 lbs (14,500 lbs if you have the 2 1/2" shank model; 21,000 lbs if you have the 3" shank model). This is called Gross Towing Weight Rating (GTWR*). The Vertical Towing Weight Rating (VTWR*) also called Tongue Weight Rating is 1,000 lbs (1,450 lbs if you have the 2 1/2" shank model; 2,100 lbs if you have the 3" shank model). Both your towing vehicle and your trailer ratings are very important. Instructions on how to find these ratings are on the next few pages of this book. All of our Tow & Stow hitches are tested for both strength and endurance according to SAE J-684, the latest standard for bumper pulled hitches.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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