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In March of 1945, Vernon Lester Carr started V.L. Carr & Son Pattern Co. in an old metal shop behind his house in Los Angeles, California. His son, Wendell Whittaker Carr, joined his father Vernon later that year at the end of World War II after his return from serving as a patternmaker in the Navy. Twenty four years later in 1969 the business changed its name to Carr Pattern Co., its corporate name today. In May of 1972 Vernon Carr passed away, leaving his son Wendell with the family business. Notwithstanding his father’s passing, the business made the necessary adjustments and continued to press forward. Today, Carr, as it is popularly known, is in virtually every major warehouse across the United States and Canada, and has established itself as a company whose accessories place it among the major competitors in the industry. With over 75 years of manufacturing excellence, Carr is a third-generation business, who remains firmly committed to product innovation and design, hassle-free customer service, and offering the consumer various choices in steps, light bars, and other accessories.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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