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All orders receive free - same day shipping. As shown in our transit map, 98% of all orders arrive in 3 business days or less1. If you receive a package that has been damaged in transit, please contact us before shipping it back or refusing delivery. Most situations can be resolved very promptly, and in most cases a new shipment can be overnighted.
1Jamco Parts offers same business day handling before our cut-off time of 1:00pm Central Standard Time. Orders placed after the daily cutoff time may be delayed by 1 business day. Shipping is an estimate based on previous orders. Jamco Parts cannot account for extenuating circumstances causing delays with shipping carrier.
Why Buy From Us? Jamco Auto Parts is owned and managed in the United States, unlike many competitors who outsource not only their product content creation, but often their customer service to other countries! This can make the buying process confusing, and getting answers to questions equally frustrating. Our customer service line is a no wait, no 'button tree', direct line to a real human being. We are committed to providing quality parts and prompt delivery, all at the lowest price on eBay. In our staff you will find a former vehicle repair shop manager, technician, custom builder, and all around friendly service. It means a lot to us to provide high quality parts low on price and high on dependability. Our 1 year warranty covers most of the products we sell, and we have a very understanding 30 day return policy. If you have any questions, please contact us. Returns Returns are accepted within 30 days of purchase. An RGA request must be completed, and the corresponding number be written on the package being returned, otherwise it will not be accepted by our warehouse. All items must be returned unused, undamaged, and in original packaging with all originally provided components, hardware, and any other resources sent with shipment. A copy of your original receipt must be included in package. If all listed requisites are met, a refund will be issued upon receiving and inspecting the item. Refunds can take 3-5 business days to complete once item is received. If buyer is at fault for receiving incorrect items, buyer is responsible for return shipping and may be subject to a 20% restocking fee. Please double check the vehicle compatibility guide to ensure you are ordering the correct parts for your vehicle. Warranty All Jamco Parts products carry a 1 year warranty unless otherwise noted. This warranty covers a 1 time replacement of failed component. Jamco Parts is not responsible for labor expenses, towing expenses, additional repair expenses, rental car or other direct or indirect expenses regarding a failure or transit time of ordered components. Warranty is void if repair is done incorrectly due to procedure, tools used, use of incorrect parts, modified parts, or general negligence. A professional evaporator flush is required to validate warranty. On many modern vehicles, replacement of the condenser is also recommended due to the small passages inside the condenser, especially in the event of suspected or verified compressor failure. In some cases a replacement part may no longer be available, in which case a refund will instead be provided.
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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