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Service to Volkswagen owners is of top priority to Volkswagen and has included the continuing development and introduction of new and expanded services. The aim throughout this manual has been simplicity, clarity and completeness, with practical explanations, step-by-step procedures, and accurate specifications. Whether you're a professional or a do-it-yourself Volkswagen owner, this manual will help you understand, care for, and repair your Volkswagen. Though the do-it-yourself Volkswagen owner will find this manual indispensable as a source of the same detailed maintenance and repair information available at an authorized Volkswagen dealer, the Volkswagen owner who has no intention of working on his or her car will find that reading and owning this manual will make it possible to discuss repairs more intelligently with a professional technician. ENGINES COVERED: 1.8L turbo gasoline (engine codes: AWD, AWW, AWP), 1.9L TDI diesel (engine code: ALH), 1.9L Turbo diesel Pumpe Düse (PD) (engine code: BEW), 2.0L gasoline (engine codes: AEG, AVH, AZG, BBW, BEV) and 2.8L gasoline (engine code: AFP, BDF). TRANSMISSIONS COVERED (remove, install, external service): 02J 5-speed manual, 02M 6-speed manual, 01M 4-speed automatic and 09A 5-speed automatic
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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