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All Orders are processed with 1 business day after cleared payment.
Tracking number will be uploaded to Ebay once processed. We recommend to use UPS, Fedex, USPS website for detail tracking updates.
We can only ship to PayPal confirmed address, if you need changes on delivery address, please send us a Ebay message.
Shipping insurance are included for most item, buyer must pay correct shipping fee to avoid delays.
FREE SHIPPING are for 48 states only. For PO Box, AK, VI, PR, HI, GU, APO and FPO will be extra shipping charge, contact us via Ebay message/(please see above chart).
We do offer combined shipping, please contact us for more information.
Package that is returned to us due to wrong or undeliverable address, missed three times of delivery, buyer is responsible for a reshipping fee.
For International and out of 48 states customer, import duties, taxes and charges are not included in the item price or shipping charges, those charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. All our products are 100% brand new, if you have received a item (unpainted surface) with marks/scratches on those are due to workmanship.
We are not responsible for any illegal issue with your state law or damages due to installation.
All order that is placed in California will be a sales tax charge. All Sales are final. Item that was damaged or defected, please contact us through Ebay message within 5 days from delivery date. All returns included non-defect or changes of mind must contact us for a RMA number.
All returns item must be in original condition. Pictures of item, label and shipping box are required for damaged or defected return/exchange.
Damage claim will be filed immediately to shipping company once picture received from buyer. Replacement will be ship out as soon as claim processed.
We highly recommend all buyers to contact us first for any problems or concerns with their purchase. We will do our best to resolve your needs. Our store are open Monday - Friday 11am - 7pm Pacific Standard time. Store are closed during weekend and holidays.
All message that was send after hours and weekends will be reply next business day or delays on reply.
Message are responses by order, during high volume holiday season message will take times to be replied.
*Please Note* product images are just for reference only, sometimes will not as accurate as the exact physical color of the products. we can provide limited assistance on installation instruction for some products. We cannot offer professional installation advices for most products. Wsa-Auto Copyright ©2017, Wsa-Auto. All rights reserved. |
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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