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Headquartered in Chicago, Friction Master is a team of braking experts devoted to the highest quality of service for you. We are enthusiasts who create top-quality braking products for fellow enthusiasts. Our focus on brakes has allowed us to develop and refine the Friction Master brand for more than 30 years, earning the trust of both consumers and industry professionals. In our determination to deliver specific solutions to our customers, our Friction Master brand features four different lines of street pads to accommodate any budget or situation. Friction Master is a global brand, selling in North, Central and South America, Europe, Central Asia, and the Middle East. What is more, Friction Master is one of the few companies to develop products for a wide variety of vehicles and needs -- passenger cars, motorcycles, commercial vehicles, and racing. Parts, packaging, customer service and tech support: in every area of our business, we strive for perfection.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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