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About Lotos Technology
Our Headquarters is located in Sunnyvale, California, USA. Lotos Technology supplies quality welding and cutting tools to small businesses and Do-It-Yourself (DIY) buyers. Since 2007, our products have gained recognition as a reputable source for affordable industrial and consumer based portable plasma cutters and welders. We are proud of our product, quality, and after-sale service. We offer quality welding and cutting tools to small businesses and DIY buyers. Our tools will help you with your DIY projects to "Cut it, Weld it, and Build it" to get the job done!
Our Technology
Lotos Technology employs the latest technology, such as IGBT/MOSFET based high frequency inverter technology, PWM (Pulse Width Modulation), etc. to deliver a consistent, and precise current to the cutting surface. It helps our customers easily achieve smooth, clean cuts on a wide range of surfaces and materials (e.g. Stainless Steel, Alloy Steel, Brass, Aluminum and other conductive materials) with less heat and reduced metal distortion. Our machines are capable of delivering rich features for most professional users as well as DIY users.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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