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From the manufacturer
About Pilot
Wang's International began as a small, niche supplier of automotive accessories to the traditional Accessory Market. Pilot Automotive was created in 1996 to support the growing DIY Market. Both sides of the company are designed to specialize and maximize the different types of support required for different types of markets. In the beginning, our warehouse and offices actually occupied the same room and we had one employee. Today, we have grown to five distribution centers, more than 100 Pilot team members, and are one of the largest automotive and truck accessory suppliers. We purchased the intellectual property of American Products Company (APC) and added Vehicle Performance Systems (VPS) in 2006. APC is one of the best known accessory brands in the history of the Specialty Equipment Market and VPS is our OEM Division – now supplying a number of vehicle manufacturers of all types. In 2007, we added DC Sports, an iconic performance brand. DC Sports comprise the Performance Division of Pilot. Whatever you drive, you can count on Pilot to offer the highest quality, most innovative, best performing product for your car or truck!
We know you have a lot of choices in the products you select for your vehicle, and we sincerely appreciate your decision to purchase our products. When you purchase a Pilot product you have a company and a team that stands behind those products in every way. Our goal is not to meet your expectations but to consistently exceed them. From our factories to our service department to our financial, sales, logistics, and marketing teams, our commitment is to deliver a great product to you at a great value, every time!
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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