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The lock is exactly as advertised. It is very solid and very well constructed. The keys are very high quality with a solid rubber housing. The 5/8 inch pins help with rattle when towing my trailer. The locks work great. I ordered two as we have a hitch bed extension for our kayaks so we needed two. One of the two arrived without the small piece covering the key hole, the grunge guard. I contacted Rhino customer service and submitted pictures and explained and they sent us a new one very promptly. Works like a charm. Currently using it on my titan, fits snugly and doesn’t rattle, looks pretty sleek and appreciate the extra key. The work so well someone tried to steal my step and could not because of the lock , so they just ripped the wires out of my step. But the lock held. Got this for my husband who wanted lock for his truck's step bumper. He says it is well made and easy to use. Glad that I ordered it for him.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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