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SENSEN has been manufacturing high quality parts for the OE (Original Equipment) and Aftermarket for over 30 years. The SENSEN factory, where all SENSEN shocks and struts are manufactured, is certified ISP 9001 and ISO/TS 16949. Many other brands are sourced from multiple factories leading to possible inconsistencies in quality and appearance. SENSEN products are designed to meet or exceed OE specifications and are benchmarked for quality and performance to industry leading brands. SENSEN shocks use high quality carbon steel rods with a hardened chrome finish and Japanese-made NOK seals. Precision robotic welding further enhances the quality and appearance of the product. All products have the same attractive powder-coat finish, which provides long lasting corrosion and rust protection.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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