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Product Details: Installation:
Warranty policy:
This item comes with 60 day exchange (replacement) warranty. Buyer could choose exchange to same item or apply store credit to other items in our store. Exchange will be processed after we received return. We only accept refund request for un-opened or un-used item, buyer has to return item in original condition and retail package within 30 day. 20% restocking fee will be deducted for all refund cases. Refund will be processed after we received return. Buyer is responsible for return shipping cost of ALL exchange/refund cases. We will cover shipping cost when sending out replacement. Products that are modified/customized are NOT covered by our return/exchange policy.
Compatibility issue:
Please check actual stock bulb model & housing size before purchasing replacement bulbs. Compatibility list on eBay listing is not a complete list and it is a known issue that there are errors on it. If you encounter model/functional compatibility issue, please contact us for assistance. We will help you exchange to compatible item (if available). We only accept refund request if we don't carry compatible item. 20% restocking fee will be deducted for ALL refund cases. Buyer is responsible for both return and resend shipping cost when exchanging an item with compatibility issue. We will cover resend shipping cost if compatibility problem is directly caused by incorrect information on listing. Buyer will be charged for price difference when upgrading to a more expensive model.
Item will be shipped to buyer's PayPal shipping address within 1 business day after clear payment received. Tracking number of domestic orders will show up on buyer's eBay account once order is shipped. Please make sure shipping address on your PayPal account is correct & up-to-date. All of our items are shipped from our California warehouse. Approx. domestic delivery timeframe:
International order takes about 9-20 business day delivery-time for most countries. Actual delivery time may vary due to custom processing time. Please kindly contact us if you don't receive your item within 20 business day. International buyer is responsible for possible tax/custom processing fee in their country. *Please note that post office doesn't process parcel on Saturday, Sunday & public holidays. Please make sure shipping address on your PayPal account is correct and up-to-date. Payment from bank account and all major credit cards will be accepted through secure payment processor PayPal. Reply will show up on your eBay account and goes to the email address associated with your eBay account. If you don't receive our reply within 2 business day, please kindly check your junk-mail box.
If you are interested in bulk order, please contact us for a quote.
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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