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Free Freight Delivery Eligibility : Zoned commercial or industrial, Receiving hours between 8am & 5pm (Monday - Friday), Accessible by a 53’ tractor trailer, Equipped with a loading dock (48”- 52”) or a forklift to quickly and safely unload freight, Signature required for delivery. Exclusions & Rural Locations: Residential or home businesses, Limited Access Locations, Construction sites, Mines, Quarries, Natural Gas or Oil Fields (the site of any pit, excavation shaft, shaft or deposit at which coal, ore or minerals is, has been or will be extracted. Such site or “mine” shall include the property upon which the mine is located). Steel Mills, Nuclear Generating Stations, Military Installations, Commercial farms or Business ranches and Island deliveries including Key West, Florida, Martha’s Vineyard, Massachusetts and Manhattan. Schools, Wind-farms, Camps, Flea Markets, Nursing Homes, Restaurants, Marinas, Yacht clubs, Libraries, Vineyards or Wineries, Orchards, Country Clubs or Social Clubs, Ski Resorts, Chalets or Lodges, Prisons, Airports, Churches or places of worship, Native American Reservations, Utility Sites, Fairs or carnivals, Individual mini-storage units, Commercial establishments not open to walk-in public during normal business hours. Commercial establishments not having personnel readily available to assist with pickup or delivery, Commercial establishments not having access to a loading/unloading dock or platform, Sites where security inspections and processes are required before pickup or delivery can be performed. Locations where pick up or delivery requires smaller than 48 foot trailers, including but not limited to straight trucks. Rural Locations are excluded from free delivery. Rural locations include, but are not limited to WY, WA, MT and parts of ID, ND, SD, NE, NM, MO, CO, TX & KS. Indirect zones are usually located in remote or rural areas and considered non-metro. Every state may have rural zones.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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