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Tip 1)when you make a payment, please make sure the following information is included:
. Full Name:
. Full and Correct Address:
. Post code:
. Phone number:
A unpaid dispute will be opened if full payment is not received after 14 days of auction.
Tip 2) If you have questions about the customs declaration of the goods, you can contact us and we will try our best to help. But because different countries use different customs laws. Guests should fulfill the obligation of taxation and customs clearance in accordance with regulations.we don't take responsibility for customs duty problem.thanks for understanding.
Tip 1) After you place an order, we will ship the goods within 48 hours. If you can leave a message to us about your vehicle information when placing an order, it will help us process your order faster. For Example: 2013 A4 OEM halogen Headlight.
Tip 2) By default, delivery is through EMS and China Post Office. The transit time is about 7-25 days. If there is a force majeure cause, such as a storm, heavy snow, etc., the transportation time may increase.
If you need a faster shipping method, we can ship via DHL, UPS, Fexed, but need to increase some shipping costs. Please contact us.
Tip 3) When the goods arrive, please check them carefully. If you find that the goods have been damaged, please be sure to refuse to sign the goods and ask the courier to return the goods to us. If the goods are damaged, please do not collect. Thank you for your cooperation.
Our company has been engaged in automobile specialty for many years. We have professional teams and technicians. Solve professional problems for you. Thank you
. If There are any problems with the product, please contact with us before leaving any feedback or raise any dispute.
. If you are in our exclusion countries. Please write to us for shipping .If When the goods arrive, please check them carefully
. If you find that the goods have been damaged, please be sure to refuse to collect the goods and ask the courier to return the goods to us. If the goods are damaged, please do not collect.
. If the item you have ordered is defective, contact us within the warranty period, we will replace the defective item for you with an item of equal functionality at first.
. If a suitable replacement is not available, a partial refund will be issued via Paypal.
. If buyer do not want neither replacement nor partial refund, but want returning,buyer should be responsible for all the returning ship charges.
Tip 1) The price is for a whole set, Including left and right side.
Tip 2) Please ensure that your car is the same car as our picture and avoid buying the wrong product.
Tip 3) This product is plug and play for most of the original car models that are factory halogen. If your car's original headlights are a helium version, please let us know.
Tip 4) After you place an order, we will ship the goods within 48 hours. If you can leave a message to us about your vehicle information when placing an order, it will help us process your order faster. For Example: 2013 A4 OEM halogen Headlight.
Because of the time difference, if you don't get our reply in time. Please don't worry, we will respond to you as soon as we see the information. Generally it will not exceed 12 hours. Thank you
Business Hours
United States 7:00PM - 12:00AM EST
United Kingdom 2:00 AM-7:00PM
Germany 2:00AM - 7:00PM
Australia 9:00AM - 12:00PM
Russia 3:00AM - 8:00PM
France 2:00AM-18:00PM
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.