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From the manufacturer
Monroe Reflex Shocks
Ideal for vehicles with a higher center of gravity, Monroe Reflex shock absorbers feature Acceleration Sensitive Damping (ASD) valving technology that automatically adjusts to absorb road impacts, helping to reduce vehicle roll and dive.
Monroe Reflex shocks are designed to restore your vehicle’s original drivability and ride performance. Not just for ride comfort, shocks are necessary for the safe handling of your vehicle. By maintaining vertical loads placed up on the tires, shocks help ensure consistent tire-to-road contact. Shocks also help maintain a balanced ride by providing resistance to vehicle bounce, roll and sway as well as brake dive and acceleration squat.
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CAUSES & CONSEQUENCES OF SHOCK FAILURELike many parts on your vehicle, shocks are subject to wear. Causes include damaged bushings, exposure to the elements, loss of oil viscosity and deteriorated components. Driving with worn shocks can result in problems ranging from reduced braking efficiency, tire wear, loss of stability and damage to other suspension parts. |
DIAGNOSING NOISE WITH NEW SHOCKSIf noise is present with a replacement shock absorber, check that the mount is tightened securely and look for other worn suspension parts. Some shock absorbers utilize a "clevis" type mount, which must squeeze the sides of the shock's "mounting sleeve" very securely in order to prevent noise. Using new hardware and mounting bolts help ensure its tightened securely. Check the brackets to make sure they didn’t get spread apart excessively when the original shock was removed. |
IMPORTANCE OF ALIGNMENTAlways perform an alignment whenever replacement shocks, struts or other ride control parts are installed. Camber, toe and caster settings can all be affected by installing new shocks. Failure to make sure the vehicle’s alignment is within factory specifications can lead to problems like premature tire wear. |
HOW TO CONDUCT A SHOCK INSPECTIONShocks may not show any visible signs of wear, make sure to request a ride control inspection every time your vehicle is brought in for service to ensure they’re in optimal operating condition. When inspecting a vehicle’s shocks: assess how the vehicle is used and perform ride and physical evaluations. Get an understanding of the vehicle’s repair history, the way the vehicle handles and its intended use for clues if the shocks might need changing. Next, take the vehicle for a test drive to determine whether the vehicle’s steering, stopping and stability are compromised. Wrap up the inspection with a physical examination for symptoms of wear which may indicate new shocks are required. |
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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